The University of California has involved the solutions of Heartland ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) because the servicer for many of this University’s campus-based student education loans effective August 2017. This might be a change that is system-wide all University of California campuses.
Starting in August 2017, ECSI will assume duty moneytree in renton for servicing the University’s campus-based figuratively speaking including, although not limited by, delivering education loan payment statements, processing education loan re payments, forbearance, deferment, and termination demand types, and providing high high quality customer solution to the education loan borrowers.
The University understands that because of the change to ECSI, you will have different modifications impacting our borrowers and a time period of interruption in solutions. Nonetheless, our company is making every effort to really make the change a smooth one, with since little service interruption as you are able to, after the directing concept to do our better to deal with borrower requirements. For the reason that character, we have been supplying the following information about the transition as well as the changes being being implemented.
The effective date of this University’s brand new solution contract with ECSI is August 1, 2017. The date that is last of University’s education loan services agreement with Conduent/ACS is July 31, 2017. The method for transitioning all education loan account information from Conduent/ACS to ECSI will commence on 1, 2017 and is expected to be completed by Mid-August, 2017 august. Please observe that during the new servicer change, Conduent/ACS staff, ECSI staff and UC north park staff won’t have access to look at any loan information or procedure deals, nor are you able to gain access to loan account information online. Upon completion of this change, ECSI will instantly begin processing all payments that are outstanding deals, and quickly once you will get directions from ECSI for accessing your bank account.
Use of your University of Ca education loan username and passwords through the Conduent/ACS on line system or via the Conduent/ACS debtor call center will end after July 31, 2017. Processing of online payments that are electronic other deals by Conduent/ACS debtor solutions staff also stop after July 31, 2017.
The mark date for ECSI staff in order to offer borrower that is complete and username and passwords around Mid-August, 2017. Please observe that until then, neither ECSI nor UC north park staff may have access to see your education loan username and passwords or perhaps in a position to process any deals, such as for instance payments and needs for deferment, forbearance or termination. After the transition to ECSI is complete, you have access to your bank account through ECSl’s web site, where you should be able to see your account information, make one-time or recurring ACH re payments, access deferment and cancellation types, or access an ECSI customer service agent via real time talk. You shall be able to contact ECSI customer support straight by phone.